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Terms and Conditions

Artist Skin Lab – Terms and Conditions

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Our Terms and Conditions are divided into two sections:

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Clinic Treatments & Bookings

E-commerce & Online Sales

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1. CLINIC TREATMENTS & BOOKINGS

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Consultation Fees and Bookings

At Artist Skin Lab, consultations are tailored to your needs:

  • Skin Consultation (30 min) – session with our skin specialist to discuss your concerns, treatments, and product advice.

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Consultation fees are non-refundable if cancelled with less than 48 hours’ notice or in the case of a no-show.

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Deposits

  • A booking deposit is required to secure your appointment.

  • Deposit amounts vary depending on treatment and will be advised at the time of booking.

  • Deposits are fully refundable if you follow our cancellation policy, but will be retained if the appointment is cancelled or rescheduled with less than 48 hours’ notice.

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Payments

  • Payments may be made in clinic, over the phone, or online.

  • We accept major credit/debit cards and cash.

  • Unfortunately, we do not accept cheques.

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Cancellation & Failure to Arrive

  • We kindly request at least 48 hours’ notice for cancellations or rescheduling.

  • Cancellations made within 48 hours or missed appointments may incur up to 100% of the treatment fee.

  • Late arrivals may result in reduced treatment time or rescheduling.

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Refunds

  • Treatments, courses, and consultations are non-refundable once purchased.

  • Pre-paid treatments are valid for 12 months from purchase.

  • Remaining balances can be credited towards other services if you no longer wish to continue the original treatment.

  • Treatments and courses are not transferable to other people.

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Offers & Promotions

  • From time to time we may run promotional offers via email, SMS, or social media.

  • Unless otherwise stated, offers cannot be combined and are valid for single use.

  • Artist Skin Lab reserves the right to amend or withdraw offers at any time.

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Gift Vouchers

  • Valid for 12 months from date of purchase.

  • Cannot be exchanged for cash.

  • Refunds are only available within 72 hours of purchase (if unused).

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Treatment Disclaimer

Results vary by individual and depend on skin type, lifestyle, and other factors. While many clients achieve significant results, outcomes cannot be guaranteed.

Child & Clinic Policy

  • In line with regulations, we cannot treat anyone under the age of 18.

  • Children and pets are not permitted in the treatment areas.

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Feedback & Complaints

We value your feedback. If you would like to provide feedback or raise a concern, you can:

Complaints will be acknowledged within 3 working days and responded to within 20 working days.

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2. E-COMMERCE & ONLINE SALES

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Shipping

  • UK delivery only.

  • Standard delivery: £4.95 via Royal Mail Tracked (2–5 working days).

  • Orders placed after 3pm will be shipped the next working day.

  • No deliveries on Bank Holidays.

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Online Returns

  • Items may be returned within 14 days of purchase, provided they are unopened, in original packaging, and in resaleable condition.

  • Contact hello@artistskinlab.com before returning.

  • Refunds may be refused if packaging seals are broken.

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Incorrect, Damaged or Faulty Items

  • If you receive the wrong, damaged, or faulty item, contact us immediately with photos.

  • We will arrange a replacement or refund.

  • Postage refunds are only provided when the error is on our part.

Exchanges in Clinic

  • Online purchases can be returned to Artist Skin Lab (with proof of purchase) provided they meet the above returns conditions.

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General Disclaimer

  • Treatments are subject to suitability following consultation.

  • We reserve the right to refuse treatment if it is deemed unsafe or inappropriate.

  • These Terms may be updated from time to time. Please check our website for the latest version.

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Company Details
Artist Skin Lab Ltd
Registered Office: 106 Finchley Road, NW3 5JJ, London.
Company No: 16450660
Email: hello@artistskinlab.com

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