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Privacy Policy

A legal disclaimer

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Artist Skin Lab Privacy Policy

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At Artist Skin Lab, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who use our booking system, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. All personal information provided by you to us will be treated confidentially and in compliance with data protection legislation.

We may update this Policy from time to time. By making a booking with us, you agree to be bound by the terms of this Privacy Policy.

If you have any questions, please contact us by email at: hello@artistskinlab.com

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Who We Are

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Artist Skin Lab is a London-based aesthetic skin clinic specialising in advanced facial and wellness treatments. We are a limited company registered in England.

  • Company name: Artist Skin Lab Ltd

  • Registered office address: 7 Clifton Road ,W9 1SZ

  • Company number: 07478294174

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How We Collect Information

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We collect information when you:

  • Make a booking with us

  • Complete a consultation form in clinic

  • Contact us about services

  • Subscribe to our newsletter or marketing updates

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What Information We Collect

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We may collect:

  • Personal details: name, date of birth, address, phone, email, gender

  • Health and medical history (updated at each visit)

  • Appointment history and treatment notes

  • Payment details (processed securely)

Sensitive health information is collected only with your consent and is necessary to ensure treatments are safe and appropriate.

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How We Use Your Information

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We may use your information to:

  • Process and confirm bookings

  • Provide treatments safely and effectively

  • Send appointment confirmations and reminders

  • Process payments

  • Send updates, offers, and newsletters (if you opt-in)

  • Comply with insurance and legal requirements

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We will retain your information only as long as necessary, or as required by law.

Who Has Access to Your Information

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Artist Skin Lab is the data controller.
We may share information with trusted third-party providers (such as our booking system and newsletter platforms) only where necessary to deliver our services. These providers must comply with data protection laws.

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We will never sell your data to third parties.

Your Choices

  • You can opt out of marketing communications at any time by contacting us at hello@artistskinlab.com

  • You may request access to, correction of, or deletion of your data.

  • Proof of ID may be required for access requests.

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Security

We take appropriate steps to protect your personal information. Sensitive information is encrypted, and access is restricted to authorised personnel only.

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Complaints & Cancellations

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We kindly request at least 48 hours’ notice if you need to cancel or reschedule your appointment.

  • Less than 48 hours’ notice may result in a cancellation fee.

  • Missed appointments without notice may result in loss of deposit or prepayment.

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Complaints Procedure

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We pride ourselves on delivering excellent care. However, if you are dissatisfied, you may raise a concern in the following ways:

Stage 1 – We will acknowledge your complaint within 2 working days.
Stage 2 – A full investigation will be carried out by the Clinic Director, with a written response within 20 working days.
Stage 3 – If you remain dissatisfied, you may escalate your complaint to the Managing Director. A final response will be provided within 15 working days.

If you are still unhappy after this, you may seek independent legal or regulatory advice.

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 Disclaimer

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If you are under the required age for treatment, we cannot proceed.

Some treatments may not be suitable for clients with certain medical conditions or on specific medications — always consult with your doctor if unsure.

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